When the modem lights come back on restart your computer. If you are having troubles connecting to the internet, first try to reset the modem by unplugging the power cord from the modem and wait 1 to 2 minutes. Solid Green indicates 5.0 GHz wi-fi connection Solid Green indicates 2.4 GHz wi-fi connection Solid Green indicates the modem is operational.
Solid Blue indicates connection from the Internet to the computer established on more than one channel Solid Green indicates connection from the Internet to the computer established on one channel Solid Blue indicates operating on more than one channel Solid Green indicates connection from the computer to the Internet established on one channel
ARRIS/Surfboard SBG6700Ī solid light indicates the modem is powered on. SNC will add a modem/gateway to the "Confirmed not supported(Do not buy)" if a particular model has performance issues or reporting issues.The following information applies to the ARRIS/Surfboard SBG6700. If SNC finds the modem does not report the proper information needed to provide a quality service we will disable it. SNC will not activate a modem/gateway if it is listed under "Confirmed not supported(Do not buy)". SNC will activate a modem/gateway that is not listed as supported at the users own risk. If a modem is not on this list it is highly recommended not to use it. SNC has no control over software on 3rd party modems. Retail modems/gateways (not directly supported but have worked okay so far)Įnd of life(This equipment can affect your Internet performance or experience.)ĭisclaimer: If you decide to purchase your own modem or gateway you are taking responsibility of your own home network and you will limit SNC’s ability to help you. This will authorize the modem to work within the SNC network. If you already have an active account and want to buy a new modem you will need to call in the CMAC/MAC. Other modems on the 3rd party list are used by some of our customers and have reported little to no issues. If you have a separate router we recommend buying a router with “AC” capabilities. If it is noted as “MODEM ONLY” then it does not have WiFi, and you would need a separate Wi-Fi router. Get the most out of your service with a supported modem.
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